About Course
Welcome to our cross-cultural blended learning course by Blackbird. In the course we’ll cover a number of areas:
- What is culture? How does it affect the way we work?
- How can I lead a cross cultural team to maximize results & minimize misunderstandings?
- What problems can I expect when working with cultures very different from mine?
- And finally what tools and practices improve the quality of cross cultural communication with clients & team members?
We’ll address these questions and more in detail. This course is designed with and for professionals, managers and students who work with other cultures on a daily or ad hoc basis, in person or online.
With our course you’ll get access to the GlobeSmart® Diagnostic Tool — to help you build awareness, reflect on your team map and see what difficulties you and your colleagues might run into.
- You’ll get culture guides to more than 95 cultures with a special focus on business communication
- You also get access to 6 learning modules: each takes about 2 hours to accomplish.
- The modules will support you in building cultural competence, guide you through work with different cases and help to transfer your knowledge into your daily work
Our course packed with quizzes, video lectures and extra resources which will help you in:
- Establishing Relationships
- Working in Teams and Leading teams
- In Building Agreements & Handling Disagreement
- In Making Decisions
- And in Customer service
Enjoy our course and see you at the Q&A sessions!
Course content:
Module 1: Understanding the business of culture
Module 2: On the way to good communication
Module 3: Building trust across cultures
Module 4: Navigating hierarchy & decision making process
Module 5: Managing projects & meetings across cultures
Module 6: Working across cultures – tips for leaders & team members
Module 1 Understanding the business of culture
You will:
● diagnose and understand your cultural profile thanks to GlobSmart® Tool
● learn what is culture and how it affects our thoughts and behaviours
● practice recognizing how culture shapes communication in business
● learn how to build cross-cultural competence
Lesson 1: What is culture?
Lesson 2: What is cross-cultural competence and how to build it?
Lesson 3: Cross-cultural team dynamics and tools to make it work
Module 2: On the way to good communication
You will:
● Learn to recognize differences in preferred communication styles
● Learn how indirect cultures express “no”
● Practice adapting your language to meet politeness standards
● See how feedback differs from culture to culture
● Understand the concept of face and its importance in business
Lesson 1: What is good communication? Direct and indirect communication
Lesson 2: Politeness principles across cultures
Lesson 3: Giving feedback across cultures
Module 3: Building trust across cultures
You will:
● Learn how your colleagues from other cultures build trust
● See how you can build better relationships with others
● Practice recognizing achievement
● Learn ways to establish credibility
Lesson 1: How do we build trust across cultures
Lesson 2: Recognizing achievement in “WE” and “I” cultures
Lesson 3: Small talk across cultures
Module 4: Navigating hierarchy & decision making process
You will:
● Learn how culture affects management style
● Recognize how your culture shapes the relationship with your boss
● Learn about the decision making strategies to get to “yes” faster
● Discover how to get input in mistake-averse cultures
Lesson 1: Who is the boss (seniority, status)
Lesson 2: Making decisions & negotiating
Lesson 3: Risk and certainty (making mistakes)
Module 5: Managing projects & meetings across cultures
You will:
● Learn how culture can affect project management
● Discover how to run effective cross-cultural meetings
● Find solutions to common issues occuring in remote meetings
● Identify actions to take to lead projects more effectively
Lesson 1: Time perspectives – linear/ nonlinear
Lesson 2: Common problems in remote meetings/ projects
Lesson 3: How to prepare for any meeting before/ during/ after
Module 6: Working across cultures – tips for leaders & team members
You will:
● Get tips on how to manage cross-cultural team
● Learn how to develop your cross-cultural competence
● See how to address common cultural misunderstanding
● Learn how to apply inclusive actions when working with other cultures
Lesson 1: Managing a cross-cultural team – inclusive actions
Lesson 2: Working with other cultures – cultural misunderstandings
Lesson 3: Remedy for ignorance – useful resources & attitude
MEET THE TRAINERS:
Course Content
ACCES TO GLOBESMART
Complete your GlobeSmart profile
MODULE 1 – Introduction
MODULE 1 – Lesson 1: WHAT IS CULTURE?
MODULE 1 – Lesson 2: WHAT IS CROSS-CULTURAL COMPETENCE AND HOW TO BUILD IT?
MODULE 1 – Lesson 3: CROSS-CULTURAL TEAM DYNAMICS AND TOOLS TO MAKE IT WORK
MODULE 1 – Checklist
MODULE 2 – Video Introduction
MODULE 2 – Lesson 1: WHAT IS GOOD COMMUNICATION?
MODULE 2 – Lesson 2: POLITENESS PRINCIPLES ACROSS CULTURES
MODULE 2 – Lesson 3: GIVING FEEDBACK ACROSS CULTURES
MODULE 2 – Checklist
MODULE 3 – Video Introduction
MODULE 3 – Lesson 1: HOW DO WE BUILD TRUST ACROSS CULTURES
MODULE 3 – Lesson 2: RECOGNIZING ACHIEVEMENT IN “WE” AND “I” CULTURES
MODULE 3 – Lesson 3: SMALL TALK ACROSS CULTURES
MODULE 3 – Checklist
MODULE 4 – Video Introduction
MODULE 4 – Lesson 1: WHO IS THE BOSS (seniority, status)
MODULE 4 – Lesson 2: MAKING DECISIONS & NEGOTIATING
MODULE 4 – Lesson 3: RISK AND CERTAINTY (making mistakes)
MODULE 4 – Lesson 4: Women leading across cultures
MODULE 4 – Checklist
MODULE 5 – Video Introduction
MODULE 5 – Lesson 1: TIME PERSPECTIVES
MODULE 5 – Lesson 2: COMMON PROBLEMS IN REMOTE MEETINGS / PROJECTS
MODULE 5 – Lesson 3: HOW TO PREPARE FOR ANY MEETING BEFORE / DURING / AFTER
MODULE 5 – Checklist
MODULE 6 – Video Introduction
MODULE 6 – Lesson 1: MANAGING A CROSS-CULTURAL TEAM inclusive actions
MODULE 6 – Lesson 2: WORKING WITH OTHER CULTURES cultural misunderstandings & conflict
MODULE 6 – Lesson 3: REMEDY FOR IGNORANCE useful resources & attitude
MODULE 6 – Checklist
FINAL QUIZ & YOUR FEEDBACK
Student Ratings & Reviews
